When you hire a cleaner, you are trusting someone you have never met to do a thorough job in a space you care about. Most of the time you are not even home. You come back and just hope it was done properly.
That is not good enough for us. So we built a system around it.
Before the clean
When you book with Nett, our system builds a checklist specific to your space based on which rooms you selected and any notes you added. That checklist goes to your cleaner before they arrive. There is no guessing about what was requested.
During the clean
Our cleaners follow a room-by-room process and take a photo of each area before they start. This creates a clear record of the state of your home when they arrived.
After the clean
When the job is done, your cleaner takes after photos of each area. Those go to you by email within minutes of finishing. You can see exactly what was done before you even walk in the door.
If something looks off in those photos, we know before you do and we reach out first. You should never have to chase us about a quality issue.
Why this matters
Most cleaning companies have no accountability mechanism after the cleaner leaves. If something was missed, you find out when you get home, then have to call, explain, and wait for a reschedule. We wanted to remove that friction entirely.
The photo system is not complicated. It just requires everyone to follow it consistently. That is what we hold our team to.