PRIVACY
POLICY.

Nett Clean Inc. operates nettclean.ca and provides cleaning services in Markham, Richmond Hill, Scarborough, Toronto, Vaughan, Stouffville, Toronto, Vaughan, and Stouffville, Ontario.

This policy explains what personal information we collect, how we use it, and what rights you have over it.

Questions? Email us at hello@nettclean.ca.

We collect information you provide directly to us when you:

• Submit a booking request through our website
• Contact us via email or our contact form
• Apply for a position on our team
• Communicate with us before, during, or after a service

The types of personal information we may collect include:

• Full name and contact details (email address, phone number)
• Service address and property details
• Booking preferences, dates, and special instructions
• Payment information (processed securely via Interac e-Transfer we do not store card details)
• Communications and correspondence with our team

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and referring URLs. This data is used solely for analytics and improving our website.

We use the information we collect to:

• Process and confirm your booking requests
• Communicate with you about your service, including reminders and follow-ups
• Send invoices and process payments
• Improve our services and customer experience
• Respond to your inquiries and support requests
• Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your personal information with:

• Our cleaning professionals, solely to fulfil your booked service (name, address, and service details)
• Service providers who assist our operations (e.g. email delivery, scheduling software), who are bound by confidentiality obligations
• Law enforcement or regulatory authorities, if required by applicable law

We do not share your information with advertisers or third-party marketing platforms.

We retain your personal information for as long as necessary to provide our services, maintain business records, and comply with legal obligations. If you would like your data deleted, please contact us at hello@nettclean.ca and we will process your request within 30 days.

Under Canadian privacy law (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent for the use of your personal information (subject to legal or contractual restrictions)
• Request deletion of your personal information

To exercise any of these rights, please contact us at hello@nettclean.ca.

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website.

We do not use cookies for advertising or cross-site tracking purposes.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: hello@nettclean.ca
• Website: nettclean.ca/contact
• Service area: Markham, Richmond Hill, Scarborough, Toronto, Vaughan, Stouffville, Ontario, Canada